How long will it take to receive my rug?
Are your rugs first quality or factory seconds?
What do I do if my rug arrives damaged or incorrect ?
Where can I find Coupons and Promotions?
Can I order a catalogue from you?
How much are shipping & Delivery Charges?
Is there sales tax on my purchase?
Do you guarantee the lowest prices on your products?
How true are colors of the products displayed on your site?
Do you handle international orders and shipping ?
Do you have a brick and mortar store?
How secure is it to enter my personal information ?
What methods of payment you accept?
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How long will it take to receive my rug? 
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Unless stated otherwise on our web site, please expect delivery of your order(s) in approximately 7-10 business days. If your rug is backordered, we will contact you by phone or email to give you a status of the expected delivery time frame.Braided rugs by Colonial Mills and products by Carpet Art Deco may require 2-4 weeks delivery time. |
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Are your rugs first quality or factory seconds?
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All rugs from NilimaRugs.com are of first quality. We do not sell factory seconds or previously used products.All rugs delivered are brand new and sealed in the manufacturers shipping materials. |
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What do I do if my rug arrives damaged or incorrect?
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If you find any damages you may refuse the delivery and contact us so we can immediately ship you a replacement rug at no additional cost. |
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Where can I find Coupons and Promotions? |
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Coupons are generally distributed by emails to our existing customers or to our new email mailing list subscribers. |
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Can I order a catalogue from you?
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NilimaRugs.com presently does not offer a catalogue.Please sign up for our mailinng list,we will inform you when we send our first release of catalogues. |
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How much are shipping & Delivery Charges?
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All items sold come with FREE shipping in the continental United States. This includes area rugs, rug padding. |
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Is there sales tax on my purchase?
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Sales tax only applies to New Jersey State residents. The New Jersey sale tax rate is 7%. All orders placed outside of the state of New Jersey are not required to pay sales tax. |
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Do you guarantee the lowest prices on your products?
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NilimaRugs.com guarantees the lowest prices possible on all our products. If you happen to find any product we sell listed on any other website, print add or catalogue at a price less than we have advertised, we guarantee to beat that price.
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How true are colors of the products displayed on your site?
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Although colors may vary but the images are general representation of the product. You may call us directly at 1-800-704-0692 if you have specific color questions.The images displayed are of the best possible quality and come direct from the manufacturers of the products themselves. |
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Do you handle international orders and shipping?
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At this time NilimaRugs.com only accepts orders from within the United States. |
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Do you have a brick and mortar store? |
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NilimaRugs.com is an exclusive online area rug store. We are planning our first Brick and Mortar store in New Jersey in near future. |
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How secure is it to enter my personal information?
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All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted on our databases.We implement strict security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of executives who have special permission to access the data and are required to keep the information confidential.Please see our
Privacy Policy for more details. |
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What methods of payment you accept? |
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We accept credit card payments from Visa, Master Card, American Express and Discover,
which are all proccessed by VeriSign Payment Services. |
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